Great responsive sales advice from Megan and received the bike within a week of ordering. It was relatively easy to assemble watching the video instructions (at half speed!)
I'm really happy with the Cargo bike for the money I paid. It feels solid and has enough power to get me up reasonably steep hill where I live. I love that the accessories are reasonably priced (I paid $60 each for the kiddie safety railing and cargo basket which I have been able to attach to the front carrier, although it would habe been good if the predrilled holes on the cargo basket were also drilled on the front carrier. It is designed to go on the back, but since I have kids in the back I needed a big basket up front. The two batteries feature is also good. I drained my first one and could switch to the second one to get home. I got about 50ks out of a single charge of both batteries, but I am living at the top of a hill so frequently using level three assist.
Basically this bike is good value in my book at $2,400 all up with accessories. Any comparable cargo bikes are about $3,500 to 4,500 with heavy price tags on the accessories (nearly $350 for a kiddie rail and seat padding on the cargo tail!). The 2 year warranty is a big bonus and I believe the customer service will be good if I need it, based on other reviews, which were also consistent with my purchase experience. There is zero branding on the bike which indicates a straight from source scenario, but this seems to have helped considerably lower the price. Overall I would recommend the cargo bike if you are looking for this type of bike for school runs etc. My daughter loves hollering to all her friends as we whizz past. She has dubbed it "Zoomer"! I was nervous because the bike is a recent addition to Merkx range and there were no other reviews. Other than the occasional gear slip which I will get around to adjusting, everything has worked perfectly out of the box and its a fun ride. Handles well on grass also with the fat tyres. Hope this review helps others who are looking. I am really happy with the extra daily incidental exercise im getting (I still need to pedal hard to get up the hills, its not a cruiser!) But this is what I was looking for.
