Don’t be afraid of e-bikes. It is essentially the same as riding a traditional bicycle; you just need to get used to it.

We recommend setting a speed limit on the e-bike for a smoother pedal assist experience.

If you are unsure how to set the speed limit, see our Youtube videos.

Yes, throttle and pedal assist can be used together or independently.

When you set pedal assist (levels 1–5), the throttle will only operate the bike within that level’s speed range (e.g., around 10–15 km/h in level 1).

If you use throttle only, it can reach the maximum speed limit you have set or the bike’s maximum speed.

You can also pedal without assistance, which can be a lot of fun.

Our e-bikes can reach speeds of up to 50 km/h and have an average range of 100 km with pedal assist. Keep in mind that range can vary based on terrain, rider weight, and motor use.

However, on public roads in Australia, e-bikes must be limited to 25 km/h and cannot be used on throttle alone.

All Merkx e-bikes can be modified to comply with road regulations.

We recommend that customers limit their speed to 25 km/h and wear a helmet when riding in public.

We recommend checking the batteries and tyres after assembling the e-bike.

If needed, pump the tyres as follows:

• Daily riding: 20–30 PSI (1.4–2.1 bar)
• Heavy load/high speed: 25–35 PSI (1.7–2.4 bar)
• Maximum air pressure must not exceed the MAX PRESS marked on the sidewall (usually 30–50 PSI)
  
  

Charging tips

For optimal e-bike battery health and longevity, aim to keep the charge level between 20% and 80%.

Avoid both complete discharge and full charging as much as possible.

The process of fully discharging a battery and then charging it back to full capacity is known as a “cycle”. The more cycles your battery goes through, the less effective it will be.

To ensure you get the maximum lifespan from your battery, charge it less frequently.

One way to do this is to only charge it when it has less charge than you need to complete your ride, rather than recharging it after every use.

Why the 20%-80% range?

Lithium-ion batteries, commonly used in e-bikes, perform best and degrade more slowly when charged and discharged within this range.

Charging to 100% can cause the battery cells to heat up, potentially damaging them and reducing overall efficiency. Deep discharges (below 20%) can also shorten battery lifespan.

Charging to 80% helps reduce the stress of full charging and discharging cycles.

If you will not be using your e-bike for an extended period, store the battery with a charge level between 40% and 70%.

Regularly charging the battery (even when stored) is also good practice, ideally at least once a month.

If you encounter any issues with parts during the assembly or use of your e-bikes within the 2-year warranty period, please contact us, and we will send replacement parts with an estimated delivery time of 10–14 days. View full details of the two-year warranty here.

We recommend cleaning your e-bike (avoiding high-pressure washers) and checking the chains and tyres after each ride.

Depending on how often you ride, most e-bikes will need servicing every six to twelve months.

Even if you rarely ride and have stored your bike for months, it's advisable to have it serviced before riding again.

If you are located in Melbourne, we have a store that can help service your e-bike. Otherwise, most bike shops can assist.

Our goal is to make e-bikes affordable and cost-effective for Aussie families looking for a greener way to travel.

Merkx offers free shipping and speedy delivery across most areas. If you are in a remote location, we may contact you regarding a small additional charge.

Want to try one now? See our e-bike range here.