Could not be happier with the service from ordering on Wednesday evening to riding on Friday afternoon two day delivery simple to assemble comfortable to ride using the bike to commute to and from work light is very bright dark mornings no problem.
It was a fast and straightforward process in all regards. Even though a little thing is still missing I learned a lot via the offered tutorials. I did my first ride out today and that on my usual daily commute and it was a full success. Service and Quality are on high level
Great responsive sales advice from Megan and received the bike within a week of ordering. It was relatively easy to assemble watching the video instructions (at half speed!)
I'm really happy with the Cargo bike for the money I paid. It feels solid and has enough power to get me up reasonably steep hill where I live. I love that the accessories are reasonably priced (I paid $60 each for the kiddie safety railing and cargo basket which I have been able to attach to the front carrier, although it would habe been good if the predrilled holes on the cargo basket were also drilled on the front carrier. It is designed to go on the back, but since I have kids in the back I needed a big basket up front. The two batteries feature is also good. I drained my first one and could switch to the second one to get home. I got about 50ks out of a single charge of both batteries, but I am living at the top of a hill so frequently using level three assist.
Basically this bike is good value in my book at $2,400 all up with accessories. Any comparable cargo bikes are about $3,500 to 4,500 with heavy price tags on the accessories (nearly $350 for a kiddie rail and seat padding on the cargo tail!). The 2 year warranty is a big bonus and I believe the customer service will be good if I need it, based on other reviews, which were also consistent with my purchase experience. There is zero branding on the bike which indicates a straight from source scenario, but this seems to have helped considerably lower the price. Overall I would recommend the cargo bike if you are looking for this type of bike for school runs etc. My daughter loves hollering to all her friends as we whizz past. She has dubbed it "Zoomer"! I was nervous because the bike is a recent addition to Merkx range and there were no other reviews. Other than the occasional gear slip which I will get around to adjusting, everything has worked perfectly out of the box and its a fun ride. Handles well on grass also with the fat tyres. Hope this review helps others who are looking. I am really happy with the extra daily incidental exercise im getting (I still need to pedal hard to get up the hills, its not a cruiser!) But this is what I was looking for.
The bike rides well on flat and slight incline when loaded but struggles on steeper hills. All in all a decent option and I would recommend based on my experience so far. Delivery was quick, the price is comparatively good to others on the market. Some areas for improvement - the kids seat/frame could be lightly bigger and more sturdy. I feel the instructional video to assemble could be improved to make it a little more clear on some of the more fiddly parts. The guard on one side came cracked out of the box but this does not impact the usability.
I really love this bike. It's a little bit harder suspension than I expected. I have been very jarred when I hit potholes but it's exceeded my expectations in every other way. I absolutely love it and it's bought real joy into my life. For the price I could absolutely forgive it not having decent suspension to be honest. I certainly wouldn't be riding trail on it! But for road riding and bike paths and even reasonably smooth dirt it's proved admirable.
I admit I zip along at max speed as I use it mostly for commuting... Actually I use it all for commuting at this stage up to 50 km a day. The battery is usually on one bar by the time I do this, I pedal all the time as fast as I can, often just because that's what I'm used to and I can actually get a little bit of a workout (higher HR) that way by spinning the legs!
The headlight is really good and I like that the tail light comes on when you brake... The little horn is also quite loud for warning people when you're coming past.
My bike shop said they recommend me bring it in for service after 1000 K and that I will probably go through the tyres quite quickly and the service at least initially will cost about $100 or so... With this in mind, it may not end up being all that economical if price of fuel wasn't so high but it also saves wear and tear on one's motor vehicle and just being outside feeling the wind and sun in your face is delightful... Especially when you're not sweating at the same time ha ha !
Brakes are so-so but as an experienced writer with also so many decades of riding motorbikes in the past I'm fairly astute at reading conditions. I could see this being a trap for the unwary though, especially at the speeds they can go.
I'm a 63-year-old female who used to do a lot of sports but has got a little lazier in the last year or so... And my mountain bike had been sitting with flat tyres in the garage for probably two ! This bike definitely has made me enjoy riding again! I'm so very happy I bought this bike and I think it's really good value for money. I have had it for about six weeks I guess and done 500 km on it. I bought a second battery just in case I need that and I'm having trouble charging the other one and I think that's a good thing to do personally.
Fantastic Customer Service, amazing bike especially for the price. I'd buy a second bike in the future for sure. Thankyou guys for such a fun ride! The S600 has surpassed all my expectations on what an E Bike can be to get me out and about again :)
Very happy with this purchase
Had a couple of questions in regards to assembly and received fast helpful assistance
Can’t believe the distance I’m getting on one battery
Rear suspension a bit stiff for me but what a great all round bit of gear
Great bike, had to go into settings & tone the take off down, it was a bit lively off the mark, also dropped the max speed down to 25 km just in case, but can increase both when off a govt roads. Definitely worth the money compared to other brands, super easy to assemble as most of it comes ready.
Got 2 of these as a husband and wife activity to do together. It was delivered quite quickly, fairly easy to put together and is heaps of fun to ride. Quite powerful too. Happy with our purchase