We advertises and sells these products for the purpose of recreational use.

Each state and territory in Australia maintains a different set of rules and regulations for the usage of our products.

Users' discretion is advised to ride with caution, wear a helmet and protective gear, and ensure compliance with local by-laws including requirements of use.

Any information or representation provided by Merkx is of a general nature and may vary between users depending on individual circumstances.

Please read carefully our manuals on site and make sure your bike has been correctly assembled before embarking on your first journey.

Be well aware of the information which includes, Battery care, Maintenance information and Warranty Information.

Kindly understand that this is the responsibility of the rider and Merkx will not be liable for any injury caused by improper assembly which includes misalignment and bolts not being checked for the correct tightness.

Range and speed of this product will vary based on variables such as weight, terrain, degree of incline, wind, battery age, battery charge, speed reached and all other variables that would affect travel.

Upon delivery, 90% of the components are pre-assembled. Just install the front wheel, saddle, pedals and handlebar.

The kit includes the e-bike body, battery, charger, rear rack and tools.

We would highly recommend you purchase a reliable bike lock to protect your e-bike.

Check out our accessories page to get one.

The 4 key points to make the battery last longer are:

· Charge properly

· Discharge moderately

· The right temperature

· Proper storage

While our bikes are rather low-maintenance and do not require special attention, it's definitely helpful to use our suggestions below to help keep your e-bike at its best.

Inspection

Regular inspection can help with spotting possible mechanical malfunction. We recommend you do the following checks on a regular basis:

Functionality of your brakes

Functionality of your lights

Tyre pressure

Cleaning

Regular cleaning can make your bike shine and prolong its lifespan, especially after your bike has gone through an extreme ride (muddy road, heavy rain, long-distance, etc.).

Do not use a high-pressure water jet as it may damage the bearing and electronic components of the bike.

No Lube

Do not use lubricant on your electric bicycle; the motor system does not require any lubrication. Lubing with oil could damage the drivetrain system.

Our e-bikes can get serviced at most bike shops since most of the components can be found on the market.

If you need help with the motor, battery, display, sensor, light, or controller, please do not hesitate to contact us at service@merkx.com.au. We will help you diagnose the issue, and send you the needed replacement parts, together with a video installation guide.

You can get it installed at a trust-worthy local bike shop.

You can get replacement batteries from us for free within 6 months.

After that, you can still buy batteries from us for many years to come.

We will add 0 mark-up to any needed replacement battery, and the actual price will be floating based on the market condition.

Our current estimation is $600.

Our e-bikes are compatible with most accessories on the market.

We do not just want to provide the best riding experience for our urban adventurers, but also the best service possible.

We offer a 2-year warranty on all our e-bikes (5 years on the frame).

We can send you brand-new spare parts when needed within the warranty.

If you have a question or face any issue, just contact us at service@merkx.com.au. Our customer support team is ready to help.

Most bike shops can service the components. Other than the core electric components, we use as many standard bicycle parts as possible.

With convenient portable batteries, we have the right e-bike to suit your preferences. Even after the 2-year warranty, you can still purchase new batteries from us.

If you still have questions, please do not hesitate to contact us at service@merkx.com.au.

We accept all major credit cards, debit cards, PayPal, Apple Pay, Google Pay and Afterpay.

If you could not make a successful payment, please kindly proceed with the following steps:

1. Check if your card has sufficient funds. 2. Check your internet connection, and refresh your page. 3. Contact your card issuing bank for help.

If you need any further assistance, please do not hesitate to contact us at service@merkx.com.au for help.

If you want to make changes to a placed order, please kindly contact us via service@merkx.com.au as soon as possible.

Please note that an order modification is only possible before the order status changes to "Shipped", and we are not able to change a "Shipped" order.